The Customer Behavior Intelligence Platform
Every word. Every move.
Every silence.
Turned into action.
Dashboards tell you what happened. Intendra tells you what to do about it, across every customer and agent interaction.
The methodology behind The Best Service Is No Service and The Frictionless Organization — trusted across 155+ enterprise CX engagements
You don't need more reports. You need a system that tells you what to do, who owns it, and what it's worth.
Most CX programs give you volume reports, sample QA audits, adherence scores, and post-contact surveys. None of them answer the only questions that matter: what should we do, who owns it, and what is it worth? So friction compounds, decisions stall, and customers leave before you ever find out why.
Too much data. Too little relevance.
The problem surfaces in one place. The fix lives in another.
Most of what customers contact you about — and much of what they never say — starts somewhere else: a refund policy, a checkout step, a missed SLA. The teams closest to the customer absorb the cost; the fix belongs to product, logistics, or billing. Intendra reads it all, spoken and silent, and assigns each intent to its owner, with its cost and cause.
Illustrative signals and values. Actual figures come from your own data.
What changes with Intendra.
Intendra Customer Behavior Intelligence Architecture
Ask Intendra is how you reach all of it — every signal, step, and outcome, in plain language. Ask a question, get the answer, the action, and the why.
Your way inFive products. One engine.
One question each. The product name is the answer.
Why did customers contact us, and what did it cost?
Pulse™Every interaction classified against a proprietary intent library, with cost and effort attached. 100% coverage, >97% accuracy.
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What would make it stop, and who owns that?
Compass™Root cause attributed to people, process, policy, or external. The action — eliminate, digitise, simplify, leverage, preempt — priced and assigned to the function that controls it.
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Who do we coach, and on what?
Profile™Stars, anchors, sleepers, and weak links — every associate placed on effectiveness and efficiency, from 100% of their work.
Learn more →Two capabilities no conversation-first tool can deliver.
Who is leaving without telling us?
Reveal™92% of unhappy customers never complain. Reveal finds them before they go.
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Who should handle what?
FITThe best channel for each intent, the best associate for each intent, and the best associate for each customer type.
Learn more →The impact
Smarter CX. Lower cost. Greater loyalty. Higher revenue.
Six measurable results, all from the same interaction data.
Elevated customer experience
Higher digital containment and first-contact resolution.
Greater operational efficiency
Lower assisted contacts within 12–28 months, and continuing.
Empowered frontline
Better-coached agents, with a double-digit reduction in annual agent churn.
Complete visibility
Hidden friction, silent dissatisfaction, and unmet needs across every channel.
Smarter service design
Friction removed at the root, not patched with chatbots.
Higher sustained revenue
Lower churn, with sharper cross-sell and upsell.
Intendra takes you to the decision — priced, owned, ready. Your team ships it.
What one eliminated intent is worth
- Detected. Pulse flags 4,200 "billing dispute" contacts a month.
- Traced. Compass ties 61% to one cause — a delayed-refund policy.
- Prescribed. Eliminate it: auto-refund inside 48 hours, no call.
- Valued. 2,562 contacts gone a month, worth ~$553K a year.
Illustrative example. Actual results vary by client and will be replaced with verified customer data.
Questions, answered
Keep it. Intendra adds what it doesn't do: agent QA across 100% of interactions and a costed action for every intent. It sits alongside your existing stack, then expands.
It takes you to the decision. You get a priced initiative with a baseline, a target, and the owner who controls the lever. Your team ships the fix in their own tools, then brings the result back to the review.
No. Root cause is attributed to people, process, policy, or an external event — or left blank when the data can't support it, never hallucinated. Ambiguous calls route to human review, and every cost shows its working.
A general model gives a one-off answer that resets with every prompt. Intendra keeps a persistent, costed, causal model of your whole operation — and Ask Intendra reasons over cost, cause, and owner, not just what was said.
Secure intake via SFTP or API — no manual tagging, no sampling. Native connectors to your CX and BI stack are on the roadmap; ask us which are live for your setup.
Every word. Every move. Every silence.
Turned into action.
See what your own customer behavior is telling you — and what to do about it.
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