The Platform
The layer between what your customers do
and what your business decides.
Intendra reads 100% of customer and agent interactions, diagnoses cause and cost, prescribes the best action, and hands it to the owner who can take it.
See it in action
A guided walk through the platform.
Watch how one interaction becomes a diagnosed, costed, prescribed action across Pulse, Compass, Reveal, Fit, and Profile.
Every signal your customers leave, read by one model.
Voice, text, and behavioral data from every source — spoken and silent — unified into a single costed, causal model. No sampling. No manual tagging.
- Voice calls
- Chat & messaging
- Chatbot conversations
- Support tickets
- Surveys & NPS
- Reviews & app stores
- Social & community
- Agent & QA data
- Silent signals Reveal
From raw interaction to prescribed action.
One pipeline runs under all five products. We tell teams what to do, not just what happened.
100% of interactions, every channel. No samples, no surveys.
Intent, root cause, cost, and effort, on every contact.
The best action, ranked by business impact: eliminate, digitise, simplify, leverage, or preempt.
Agent performance surfaced from 100% of their work — who's best at what.
The right intent to the right channel and the right person.
Baseline, target, and result on every initiative. The outcome feeds the next cycle.
Ask Intendra is how you reach the whole pipeline — ask any step or signal in plain language and get the answer, the action, and the why.
Your way inOne engine. Five products.
Each product is a lens on the same intelligence. Explore them in depth on the Product page.
Built to be trusted, and to prove itself.
Adaptive intent taxonomy
A proprietary CX intent library that learns your customers' language and evolves with your product, structure that stays consistent as things change.
Cost and effort on every contact
Handling cost, downstream cost, and customer effort scored per interaction, so priorities rank by business impact, not ticket volume. Nobody else prices the contact. We show the working.
Attributed, not guessed
Root cause assigned to people, process, policy, or external event — or left blank when the data can't support it. Ambiguous calls route to human review.
Data & integrations
Connect your data. We do the rest.
Bring your data in from the tools you already run — via secure API or file feed — and push insights back out through MCP. Native one-click connectors are rolling out; ask us which are live for your setup.
Source context is retained, not imported. Every conclusion opens back to the conversation, review or row that produced it.
Security & trust
Enterprise-grade, and honest about where we are.
PII redaction
Encryption in transit & at rest
API access
User segmentation
Multilingual support
SSO & SAML In progress
Role-based access In progress
SOC 2 Type II In progress
GDPR & data residency In progress
See the whole engine on your own data.
One walkthrough shows exactly what Intendra surfaces across your customers and your teams, and what to do about it.
Try the system →No commitment. Personalised walkthrough within 48 hours.